• On Feb 29, 2020
    Jessica from IL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Multi generations (7 people total) are going to AK in March. We need to obtain a DAS for my son with ASD. Should we arrive 90 minutes before park opening as per recommended?

    Hi, Jessica!  Thanks for bringing your question to the Disney Parks Moms Panel.

    As the mom of a child with autism, I really appreciate the way that Walt Disney World Resort goes above and beyond to make the magic accessible to everyone.  When I visit the Walt Disney World theme parks with my son who is on the autism spectrum, we use Disability Access Service (DAS).

    To set up Disability Access Service for your son, you will need to visit Guest Relations at the first theme park that you visit during your vacation.  Be sure to have everyone in your travel party accompany you to Guest Relations.  The Cast Members will need to scan the MagicBand or admission card of everyone in your group to associate them with your son's Disability Access Service account.  This is necessary so that everyone in your party can experience attractions together while utilizing Disability Access Service.

    While there is no specific time that you must arrive at Guest Relations to set up Disability Access Service, it certainly makes sense to take care of this as soon as you arrive at one of the theme parks so that you may begin using this accommodation right away.  The time that you should arrive at Disney's Animal Kingdom Theme Park really depends on the time that you are hoping to start experiencing all that the park has to offer.  If you wish to start your day as soon as the park opens, then it would probably be a good idea to arrive at the park gates at least an hour before the posted park opening time.

    Theme park opening procedures are always subject to change, but every time that I have visited Disney's Animal Kingdom Theme Park over the past year or two, Cast Members have begun to let guests scan into the park about an hour prior to the stated park opening time.  Attractions will not be operating during this time, and guests will not have access to the entire park, but they may start to make their way toward the queues for popular attractions.  Guest Relations will also be open at this time for you to speak to a Cast Member about setting up Disability Access Service.

    As you plan for your upcoming vacation, you might find this Guide for Guests with Cognitive Disabilities helpful.  You may also want to take a look at these Disney Parks Moms Panel tips for traveling with the entire family.  If you have any additional questions, please visit us again.

    See ya real soon!
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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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