Disabled person on Kilimanjaro Safari
  • On Oct 4, 2019
    Adriana from IL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi! I have MS and was wondering what my options would be as far as accessibility. Heat is a huge issue for me as well as fatigue. At times I do have to use a cane to walk. Can you tell me a bit about wheel chair/ scooter rental or if the DAS would help

    Hi, Adriana!  Thanks for bringing your question to the Disney Parks Moms Panel.

    As the mom of a child with special needs, I can tell you that one of the reasons why we return to the Walt Disney World Resort yEAR after yEAR is that they truly go above and beyond to make the magic accessible to everyone.  As you prepare for your visit, I would encourage you to reach out to Walt Disney World Resort's Services for Guests with Disabilities.  Their phone number and email address can be found in the link I provided.  Speaking to someone in Disabilities Services may help you to decide which accommodations might best fit your needs.

    When I visit the Walt Disney World theme parks with my son who has autism, we utilize Disability Access Service (DAS).  Disability Access Service is meant to assist guests whose disabilities or medical conditions prevent them from waiting in a typical queue environment.  Guests using Disability Access Service are given a ride return time when they wish to experience an attraction.  This return time is based on the current standby wait time for that attraction.  The guest and the other members of their travel party may come back anytime after the assigned return time and access the attraction using the FastPass+ queue, eliminating the need to physically wait in the standby line.

    Please feel free to stop by Guest Relations when you arrive at one of the theme parks to see if an accommodation such as Disability Access Service would be right for you.  However, due to the size of the Walt Disney World theme parks and the average amount of walking guests do on a typical day, you may want to look into renting a wheelchair or Electric Conveyance Vehicle (ECV)/scooter to combat fatigue.  A limited number of wheelchairs and ECVs are available to rent at the theme parks on a first-come, first-served basis.  You can also rent a wheelchair or ECV for the entire length of your stay and have it delivered to your Walt Disney World Resort Hotel.  These types of rentals can be arranged through companies such as the Disney Featured Provider, ScooterBug.  You can find more information on renting from a third-party company such as ScooterBug in the link I have provided for ECV/scooter rentals.  

    If you decide to use a wheelchair or ECV when visiting the Walt Disney World theme parks, accommodations such as Disability Access Service may not be needed.  Many attraction queues are fully accessible to guests using wheelchairs and ECVs, and if the queue is not accessible, there will be an alternative entrance.  

    If we can help answer any additional vacation planning questions for you, please visit us again.  Have a magical day!
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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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