Cinderella Castle 50th Day
  • On Apr 10, 2022
    Chad from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I move family information from another managed account to the one I manage? I need to move my wife and sons account to the one I manage.

    Hi Chad, welcome to planDisney!

    I can't think of a better way to welcome summer than with a visit to Walt Disney World Resort. The World's Most Magical Celebration has draped each of the four theme parks in EARidescent splendor and the theme park icons come out to play on warm summer nights as Beacons of Magic

    I recently had success transferring my children's My Disney Experiences accounts that were managed by my husband to my account using the live chat feature on the Walt Disney World website. Look for the Chat icon on the righthand side of the Help Center screen between the hours of 7:00 a.m. and 11:00 p.m. EST. If the icon is grayed out, that just means all Cast Members are busy assisting other Guests. In my experience, if you hang out long enough on, an invitation to chat will automagically appear. You can even keep a tab open while going about your other online business, just be sure to turn the volume up so you can hear the invitation when it pops up. Make sure you have the name and email address associated with both your account and the account under which your wife and son's profiles currently exist. Once you're connected with a Cast Member, the entire process shouldn't take more than 10-15 minutes. 

    Summers were made for magic and I hope you and your family soak it all in on your upcoming Walt Disney World Resort vacation (minus the UV rays, since I know you'll remember to pack sunscreen).

    Plan magic; planDisney.

thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.