Sunset at Disney's Animal Kingdom
  • On Oct 23, 2020
    Christina from VA Asked

    My mother who is a FL resident gifted me and my kids with exchange certificates for Christmas. They say they expire on December 31st, 2020. We are wondering if they have been extended due to Covid. Also, how do we go about redeeming these? Thanks

    Welcome to planDisney, Christina!

    Thanks for stopping by, we are so happy to hEAR from you! How sweet of your mother, to gift your family tickets to Walt Disney World Resort. I bet you all are anxiously awaiting a date to begin planning for this visit. Hakuna Matata, I’ll help you figure out the details so that you can do just that!

    Without knowing the specific details of your exchange certificates, my best recommendation would be to call the Walt Disney World Resort existing ticket line. A Cast Member there will be able to help sort through the specifics of your exchange certificate(s). They will be able to make sure you are listed, as an “eligible person” to pick up the tickets, since they were gifted to you. (Tip: If you are eligible to pick up the exchange certificates, you will be able to pick those up at the ticket window located at the gate of the park). The Cast Member will also be able to check to see if your specific exchange certificate(s) does have an extended expiration date. 

    Once the details have been sorted through, you will be on your way to planning your Walt Disney World Resort vacation! In the meantime, let us know if there’s any other questions we can answer for you.

    See ya real soon!
    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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