• On Jan 14, 2022
    Jena from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My mother purchased all our disney passes and I am linked to their account but I cannot add the ticket she purchased in my name to my account. Is there a way to do that?

    Hi Jena, 

    Welcome to planDisney and thank you for your question! 

    It sounds like your mother already has you linked in her “Family & Friends List”, but let’s double check. First you want to make sure she’s added your Theme Park ticket ID into My Disney Experience so it shows up in “Tickets and Passes”. Next, from the home screen of the My Disney Experience mobile app, press the three horizontal lines in the lower right-hand corner, scroll to the bottom and select “My Profile”. Finally, select “Family & Friends List” to make sure your name is on her list.

    If your name is on her list, under your name it might say “Plans Managed by Me”, which means she’s in charge of your plans so your ticket might not show up in your My Disney Experience account. Select your name on her list, select “Share Planning with Jena”, and enter your email address. Once you accept the invitation, you will be able to see the plans and co-manage them with your mom. From there, you should be able to see your Theme Park ticket in your My Disney Experience mobile app.

    If this doesn’t help, please reach out to the My Disney Experience and MagicBands help desk. The Cast Members should be able to determine the reason your Theme Park ticket isn’t showing up.

    Once all this is sorted, make sure to book your Disney Park Pass reservations. From the home screen in the My Disney Experience mobile app, select the “+” symbol in the bar at the bottom (two buttons to the right of the “home” button). Next, select “Make a Park Reservation” then select “Theme Park Tickets” this will take you to the Theme Park Reservation page where you can select your Disney Park Pass reservations. Want to confirm the availability of your favorite Theme Parks? Review the Theme Park Reservation calendar before selecting your reservations.

    I hope this “Bit By Bryanna” is useful as you prepare for your trip to the Walt Disney World Resort. If you have further vacation or planning questions, please feel free to reach out, I am always happy to help!

    The Magic Is Calling, 

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Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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