Giraffe at Kilimanjaro Safari
  • On Apr 5, 2023
    Donna from RI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, my mother in law is terminally ill and may pass in the next few days. I am scheduled for Disney on April 11 thru the 13th. I know my tickets are not refundable or transferable but how can I use them in the future? Thank you Donna

    Hi Donna. 

    From the entire planDisney team, we are so sorry to hear about the health of your mother-in-law. We wish your family all the best during this difficult time. 

    For your upcoming trip, while your park tickets may be nonrefundable and nontransferable, you will not lose the value of the amount you paid for them. If your tickets go unused, you can use the value you paid for them toward a future ticket purchase. You'll need to call the Existing Tickets line at the Walt Disney World Resort and speak to a Cast Member for assistance. They will be happy to help and get you set up for another visit. You will be responsible for the balance of the new ticket cost.

    When the time comes to reschedule for a later date, keep in mind that theme park reservations are required for entry into the parks each day. I suggest looking at the theme park availability calendar before making any selections, especially if you plan your dates on short notice. Certain times of the year are busier than others and dates can fill up quickly for select parks.

    Donna, we'll be thinking of your family over the coming days. Take care and thanks for stopping by with this question.

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Meet the Panelist: Greg, South Carolina

Hello friends! Greg here from Charleston, SC. I am a Disney-loving husband and dad to two wonderful daughters. Walt Disney World Resort offers everything you want in a vacation and touches all the senses. From the sights to sounds and even the smells, there is something for everyone to enjoy! When our family is not riding "it’s a small world" or going on a Journey Into Imagination With Figment, we are readily planning our next Walt Disney World Resort vacation. Learn More About Greg

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