Emile's Fromage
  • On Sep 21, 2022
    Barbara from KS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Morning, this is my first time using genie + I booked a LL and I’m missing one member of my group. Can I add her without canceling and maybe losing my reservation.

    Hi Barbara!  It sounds like you are in the parks right now, so let's get right to your question!

    When booking Lightning Lane attractions with Disney Genie+ service, usually your party is auto-populated with everyone on your Family & Friends List who has purchased Disney Genie+ for the day.  Occasionally Stitch comes along with a glitch.  If a member of your party is missing from your Lightning Lane reservation, your best bet is to see a member of the Guest Experience Team in the parks -- look for the blue umbrellas. The Cast Members there are experts in solving all kinds of tech issues.  If you aren't sure where to go, ask any Cast Member -- they'll be able to point you in the right direction.

    Barbara, I hope you are able to quickly get your problem resolved.  Please let us know if you have any additional questions.

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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