Multigen Family at Stromalong Bay; Grandparents; mother; daughters; father;
  • On Feb 1, 2024
    Jennifer from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    we have a monthly charge for a Disney Pass. Can this be canceled?

    Hi Jennifer,

    Welcome to planDisney! I am always delighted to greet another member of the Annual Passholder family.

    According the Annual Pass Terms and Conditions, Annual Passes are non-refundable and non-transferable. I called to speak with two cast members with the Annual Passholder support line. The first cast member with whom I spoke said you would not be able to cancel those monthly payments. Another cast member also added - if you stop payments, you would lose your Annual Passholder privileges and, if you tried to purchase another Annual Pass at a later time, you would not be able to get another annual pass with an outstanding balance on the current one you have. If you want to pay off the balance of your Annual Pass rather than continue the monthly payments, you should be able to do that using these payment options. If you have other questions, you can also use the Annual Passholder Help Form.

    My family loves the benefits of being Annual Passholders, especially the discounts on merchandise, dining, and experiences as well as the periodic resort hotel Special Offers. With the trips we have planned, the Annual Pass saves us money when we compare the Annual Pass cost to the price of theme park tickets with the park hopper option. We do not always purchase Annual Passes for everyone in the family - it depends on the number of days we plan to visit each year. Although I am sure you have considered what would happen if you no longer had your Annual Pass, I would hate for you to not have access to it and lose the ability to visit the theme parks multiple times during the year.

    Jennifer, I also know that you may want to speak with a cast member yourself, especially since policies and procedures could change. So, I do encourage you to call the support line. Understandably, I am hoping that you can find a creative solution to your challenge with the Annual Pass payments. If I have learned anything from our experiences with Disney Parks and films, it is that magic lives on, sometimes it is where we least imagine it might be. Sending a wish to the Evening Star just for you!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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