Disabled person on Kilimanjaro Safari
  • On Feb 4, 2020
    Joy from Noord Brabant Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hello Moms! We are hoping to visit WDW next year with my mother-in-law. She has a mobility disability and is bound to a custom wheelchair that is bigger than the requirements for buses, magical express and the skyliner. How will we get around?

    Hi Joy!

    Welcome back to the Disney Parks Moms Panel! Thank you for bringing this question to us!

    I am happy to see that you have reviewed all of the transportation options for the Walt Disney World Resort. The Walt Disney World Resort has some fantastic Services for Guests with Disabilities and, as you have noted, has a variety of Services for Guests with Mobility Disabilities. I called Guest Services to consult with a Cast member in disability services about your concern and she indicated that it would be best for them to communicate directly with you so that they get more information about your mother-in-law's specific needs. You may email them directly at disability.services@disneyparks.com. 

    We have navigated the parks with my husband in an Electric Conveyance Vehicle (ECV) on a few visits and were quite impressed with the helpfulness of the Cast members. Since my husband could walk short distances, we were able to park his ECV at the entrance of attractions, board the attraction, and then return to get the ECV so that he could get through the rest of the park(s). Since it does not sound as if your mother-in-law can walk short distances, you definitely need some specific one-on-one consulting with Disability Services.

    Be sure to take note of which attractions allow guests to remain in ECVs or wheelchairs so that you know which rides your mother-in-law can enjoy and make note of the companion restrooms in each of the theme parks. We have also found the Guides for Guests with Disabilities helpful for each of the parks - Magic Kingdom, Epcot, Disney's Hollywood Studios, and Disney's Animal Kingdom. There are some reserved viewing areas for guests with disabilities at select shows but those may be first-come-first serve, so be sure to inquire when you arrive in the parks. And, when you discuss the dimensions of your mother-in-law's wheelchair with Disability Services, be sure to inquire about the entryway door dimensions for accessible rooms at your resort hotel!

    Joy, I trust that your dedicated planning will ensure that your mother-in-law has the most magical time!

    Magic and memories,

thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.