Pandora Family Floating Mountains
  • On Apr 29, 2024
    Jessie from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My mom is recovering from multiple broken bones in her legs and will be with our group for 2 days at the parks. Is there a way she can get a pass at lines to wait elsewhere with some of our group and join us before getting on rides?

    Welcome to planDisney, Jessie. It's so nice to have you here!

    Firstly, and most importantly, I hope that your mom is recovering well, resting, and feeling good. Maybe put a little Disney+ on for her while she relaxes. It'll help get her excited about her upcoming family trip!

    The Accessibility page of the Walt Disney World Resort website was recently updated to highlight all of the services and accommodations available to those who need them. There is a lot of great information that will likely help assist you and your mother in navigating the parks and accessing the magic. 

    If you are interested in enrolling your mother in the Disability Access Service, you and your mother can call a Cast Member through live video chat to discuss her possible eligibility up to 30 days in advance of your visit. Your mother must be present on the call. If she qualifies, they will go over the details with you. I highly encourage you to do this as soon as possible, but please note that if you wait until you're at the resort, you will still need to engage with a Cast Member through a virtual call to discuss possible enrollment. You can do this right from your smartphone.

    One of the services you may be most interested in is renting a wheelchair or ECV. These are available at all of the theme parks, water parks, and Disney Springs, and you'll be happy to know that most of the queues for attractions are wheelchair accessible. And the queues often introduce and/or extend the story of the attraction you are waiting for so they can be a highlight in and of themselves. Some great examples of this are Avatar Flight of Passage in Disney's Animal Kingdom Theme Park and Seven Dwarfs Mine Train in Magic Kingdom Park.

    Jessie, mothers are special people. They're almost superhuman in their powers, in their love, and in the way they put their family's needs before theirs. I think you know that since you're going out of your way to ensure your mother's vacation at the Walt Disney World Resort is just as enjoyable and memorable as everyone else's. And ultimately, your thoughtfulness and the fact that she'll be there with some of the people she loves most is what'll make this vacation magical. And memorable. And full of joy.

    You can always listen to the special episode of the planDisney Podcast with my friends Nimmy T. and Jana T. for special ideas on how to celebrate her when she's at the resort. But always remember that your love is the best way to show your appreciation for all that she's done. Hug her when a PhotoPass Cast Member takes your picture. Grab her favorite treat when she least expects it. Surprise her with a gift with her favorite character on it.

    In short, tell her you love that she's there with you. In every way you can.

    I'm here if you have any other questions

    Happy Mother's Day,
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Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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