Toy Story Land Woody Entrance
  • On Dec 9, 2021
    Lawrence from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, my mom has a disability and in need of assistance. Their tickets were bought separately. When I tried to make her and my brother's reservation to be with us, the theme parks we reserved are no longer available. Is there a way we can be together?

    Hi there, Lawrence!

    Thank you so much for stopping by planDisney. I’m delighted to welcome you and discuss your magical vacation! 

    How wonderful that you and your family will be spending some time at Walt Disney World Resort during the holidays! Between the holiday treats and the festive decor, you’re sure to have a magical time!

    Lawrence, I’m so sorry your mother and brother couldn’t get Disney Park Pass reservations with you. Theme Park Reservation Availability is constantly changing as people change plans, etc. I spoke to a friendly Cast Member who said it is difficult to tell without knowing your exact visit dates, so they suggested you give the Internet Help Desk a call at (407) 939-4357 as soon as you can so they can see if there’s anything they can do. Cast Members are available from 7:00 AM until 11:00 PM, Eastern Time, seven days a week. Meanwhile, I recommend you keep trying to make reservations for them, as you never know when something opens up!

    I would also recommend you check Services for Guests with Disabilities offered at Walt Disney World Resort for your mother and see if she would benefit from any. For instance, one of my family members has a disability, and due to it, they have trouble standing in a traditional queue environment. So we learned we could use the Disability Access Service, which accommodates Guests with cognitive disabilities in allowing them a return time for an attraction, rather than waiting in line. It has been so helpful and wonderful. 

    We can’t wait to welcome you to the magic, Lawrence! Have an enchanting visit!

thumbnail image for Aena

Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.