Mom And Daughter Resort Room
  • On Jul 25, 2013
    Deanna Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    My Mom is coming with my family to Disney next April. She has severe arthritis and uses an ECV scooter. Will she be able to get a Guest Assistance Card for easier access into some of the rides?

    Hi, Deanna!

    How wonderful that your mother will be coming with your family on a visit to Walt Disney World Resort next April. Multi-generational vacations are so much fun! I recommend that your mother stop by Guest Relations at the first theme park you visit to speak with a Cast Member about her individual needs due to her medical condition. After asking her some questions, the Cast Member will be better able to determine the level of accommodation most appropriate for her situation and may issue her a Guest Assistance Card.

    I did want to let you know that not all attractions (rides) can accommodate a heavy motorized scooter (ECV), so depending on the specific attraction, your mother may need to transfer from her scooter to either a courtesy wheelchair or to the ride vehicle. On the Walt Disney World Resort website you can actually view the accessibility levels of specific attractions, shows, special events and tours in each of the four theme parks. Follow this link for details on accessibility at Magic Kingdom Park. You'll be able to customize your page view by checking the different options under the "Accessibility & Advisories" heading on the right side in the upper blue shaded area. The options for Guests with Mobility Disabilities include "May Remain in Wheelchair/ECV"; "Must Be Ambulatory"; "Must Transfer from Wheelchair/ECV"; "Must Transfer to Wheelchair"; and "Must Transfer to Wheelchair, Then to Ride Vehicle."

    The Park Guide brochures available at the entrance to each theme park will also indicate the specific accessibility levels of each attraction and show. 

    I hope this information helps you plan a magical visit to Walt Disney World Resort with your mom! Be sure to come visit us again here at the Moms Panel with any other questions. 
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Meet the Panelist: Kimberly, New Jersey

I'm a Disneyphile and Type A planner! I'm also a writer and editor, wife and mom to an amazing daughter, age 7. I love helping guests of all ages and abilities plan their "Disney time" and make magical vacation memories at Walt Disney World!
Learn More About Kimberly

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