Touch of Disney Couple with masks
  • On May 3, 2021
    Reiva from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My mom bought my tickets for me for Mother's Day and she put the wrong name on one of my tickets. I tried calling the 714 number and was told thru the automated that they are not taking calls at this time. What can I do.

    Welcome to planDisney, Reiva. 

    With the recent reopening of the Disneyland Resort theme parks, there is great demand of Guests wishing to return to the land of Magic as soon as possible. I’m so sorry to hear you were having issues calling to speak with a Cast Member. When needing assistance, I usually contact Disneyland Resort Guest Information at (714) 781-INFO (4636) to speak with a friendly Cast Member. Some days, the wait time is slightly longer but I enjoy listening to the Disney tunes while on hold. 

    However, I can understand if you’re unable to hold on the line. I recently also used the Chat feature on the Disneyland mobile app and was able to have my issue resolved by a Cast Member. I referred a friend to do the same and she was able to receive the needed assistance from a Cast Member via the Chat feature on the app. Furthermore, on, there is a link to access a form to send to a Cast Member. You will receive a reply from a Cast Member via email. I hope one of those options will work for you to connect with a Cast Member, Reiva, so that you can continue planning your upcoming trip.

    Be sure to check out and Disney Parks Blog for the latest park news. Also, did you know that planDisney Panelists are on Instagram? We have great tips and advice, as well as recent highlight reels of Disneyland Resort theme parks’ reopening day!

    If you have additional questions regarding planning your upcoming trip to the Happiest Place on Earth, please don’t hesitate to write us again. We’re all EARS!

    Have a magical day,
thumbnail image for Kiki

Meet the Panelist: Kiki, California

Greetings from Northern California! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

Learn More About Kiki

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