Welcome to planDisney, Reiva.
With the recent reopening of the Disneyland Resort theme parks, there is great demand of Guests wishing to
return to the land of Magic as soon as possible. I’m so sorry to hear you were having issues calling to speak with a Cast Member. When needing assistance, I usually
contact Disneyland Resort Guest Information at (714) 781-INFO (4636) to speak with a friendly Cast Member. Some days, the wait time is slightly longer but I enjoy listening to the Disney tunes while on hold.
However, I can understand if you’re unable to hold on the line. I recently also used the Chat feature on the
Disneyland mobile app and was able to have my issue resolved by a Cast Member. I referred a friend to do the same and she was able to receive the needed assistance from a Cast Member via the Chat feature on the app. Furthermore, on
Disneyland.com, there is a
link to access a form to send to a Cast Member. You will receive a reply from a Cast Member via email. I hope one of those options will work for you to connect with a Cast Member, Reiva, so that you can continue planning your upcoming trip.
Be sure to check out
Disneyland.com and
Disney Parks Blog for the latest park news. Also, did you know that planDisney Panelists are
on Instagram? We have great tips and advice, as well as recent highlight reels of Disneyland Resort theme parks’ reopening day!
If you have additional questions regarding planning your upcoming trip to the Happiest Place on Earth, please don’t hesitate to
write us again. We’re all EARS!
Have a magical day,
Kiki