Woman in wheelchair with man
  • On Apr 7, 2021
    Marni from IL Asked

    Hi, My mom bought a never expiring 10 day pass about 15 years ago. She only used 4-5 days at the time. How can we go about confirming her pass is updated as we are about to book a trip for June 14-17th.

    Hi Marni,

    We are delighted to see you stopping by planDisney! 

    If you have not done so already, create a My Disney Experience account and link that ticket/pass. Once linked, use the My Disney Experience Mobile App to check the ticket or pass expiration dates. In the app, click on the bars in the bottom right-hand side of the screen. Then click on Tickets & Passes. 

    If you have trouble linking those tickets, contact a Cast Member for assistance. In looking at your trip dates, I am concerned about Disney Park Pass system availability. Everyone in your party will need park pass reservations to enter the theme parks. Currently, the theme park reservation availability calendar is only showing EPCOT and Disney's Animal Kingdom for the days of your visit unless you are Annual Passholders. On June 18th, there appears to be availability at Magic Kingdom, but availability could change.

    My advice would be to shift your dates if you are not Annual Passholders. Convene your crew and make a plan. Once you have all tickets and/or Annual Passes linked in My Disney Experience, make park pass reservations for everyone in your party. And, make advanced dining reservations. Although we did use Mobile Food & Beverage Ordering on our last visit, we were so happy that we also had some dining reservations. It was nice to know we had a guaranteed place to eat at certain times.

    Marni, I do hope you are able to verify the additional days on that pass and get everyone's passes or tickets linked in My Disney Experience. Make those park pass reservations and get ready for your next Incredible Disney Day!

    Magic and memories,
    Donyell
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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