Mom and daughter on Expedition Everest; Animal Kingdom
  • On Jan 6, 2015
    Jacqueline from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi Missy, Are you able to give me advice about what to do if I lose the DAS for my son? We will depend on it greatly. Thank you

    Hello, Jacqueline!

    Welcome back to the Disney Parks Moms Panel! Thank you for a great question about the Disability Access Service (DAS) Card! On our last visit, I lost our son’s DAS Card! After a quick visit to Guest Relations, I was relieved to learn that a Cast Member could retrieve my son’s information and issue a replacement card. The whole process took less than five minutes!

    I suggest taking a picture of the DAS Card, especially the QR Code. I was so glad I did that on our first day. The Cast Member was able to enlarge the photo on my phone, scan the QR Code and quickly access the information right on his iPad. Since our son’s picture was on the DAS Card, the Cast Member confirmed it was our son.  He also confirmed our dates of stay and how many members were in our party. The replacement DAS Card was printed, and we were on our way! 

    I hope this answers your question! Let me know if I can be of further assistance.

    Have a magical day! 

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Meet the Panelist: Missy, Texas

Hello, I’m Missy from Texas! I love all things Disney, especially the Walt Disney World Resort. Although we visit several times a year, there’s always something new to experience, making each vacation unique. As a mom to a son with special needs, I know the importance of cherishing every park visit and look forward to helping you plan magical moments for your family! Learn More About Missy

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