Family in front of Cinderella Castle
  • On Mar 7, 2022
    Amanda from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Missy, thanks for answering my previous questions. You’ve been great! I know Clara will need to be present on the live chat for the DAS. Can you tell me what hours they operate the chat? How long will it take? What questions will they ask/info needed?

    Hi there, Amanda! Thanks for reaching out to planDisney again- we love our repeat visitors! Missy is not an active Panelist this year; she's been placed in the "Disney Vault," so to speak. She is such a wonderful person, and I know she'll be back answering questions one day soon, but in the meantime, I'm happy to help!

    Disability Access Service (DAS) is an excellent option for guests who have difficulty waiting in traditional queues; instead of physically waiting in line, you receive a return time. Now Guests are welcome to pre-register for DAS virtually with a Cast Member via live video chat between 2 to 30 days before their park visit. It's nice to have one less thing to worry about when you get to the parks!

    The live chat is available from 7:00 AM – 10:00 PM Eastern Time; this new format has been very popular, so be prepared to wait for a bit for a Cast Member. There are three steps to the process: eligibility qualification, video chat, and DAS Advance Selections; once you get through, the whole thing from beginning to end should take about 15 minutes. 

    Due to HIPPA laws, no documents will be required, but the Cast Member will ask a few short questions so they can better understand the accommodations you are requesting. You'll need to introduce your daughter on the video call, and a photo will be taken of her. The benefit of pre-registering is you can select DAS 1 hour return windows for two qualifying attractions per day (attractions with paid Individual Lightning Lanes are NOT eligible for return windows through pre-registration). This will be done in the final step of the video chat. 

    Once you've used the Advance Selections, you can also select return times (one at a time) on the My Disney Experience Mobile app; tap on the three horizontal lines located on the bottom right corner, and then select "Accessibility," which will take you to the DAS tab. Make sure to add your travel party to your Family & Friends list so that they can be included in DAS plans.

    If you have any questions along the way, Amanda, you can call Disability Services at (407) 560-2547. Also, you can still register in person at any theme park's Guest Relations locations or through the Guest Experience Team kiosks (look for the blue umbrellas). I hope this helps. Mickey and I hope to see ya real soon!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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