Riders on TRON at Night; magic kingdom
  • On Mar 19, 2024
    Cami from ID Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am missing my TRON ride photo since my iPhone was in the locker. Would it be possible to get that? It was 3-19-24 at around 9:50am. Thank you so much!

    Hey there, Cami!

    Welcome to planDisney and thanks for stopping by with an excellent question about your current Walt Disney World Resort vacation. I'm thrilled to hear you're enjoying the thrills at The Most Magical Place on Earth and I hope your trip is off to an incredible start! Since photographed memories are a wonderful way to capture and cherish moments from your vacation, I'd be happy to help you locate your missing Disney Photopass photo.

    Cami, I understand your onboard photo from TRON Lightcycle / Run is missing from your My Disney Experience mobile app. I've dealt with this exact same situation and I'm happy to share my experience with you. First, be sure that any MagicBands or physical cards you may have taken with you onboard the attraction are linked to your My Disney Experience account. If you're still not able to find your attraction photo, you have two options for getting in touch with the Disney PhotoPass Guest Support team: you could call them via phone at the Disney PhotoPass phone line or submit an online form to locate your missing media.

    When submitting an online form for a missing photo, be sure to include as much detail as possible to help the Cast Members locate your media. You'll want to include the date and time you enjoyed the attraction, as well as any descriptive features (e.g., clothing and/or hats worn, hair color, ages) that might assist the team in locating your specific photo. Once submitted, you'll receive a confirmation email from the team, and you'll receive another email if your photo has been located and linked to your My Disney Experience account!

    Cami, I hope you've found this information helpful and I wish you a wonderful rest of your Walt Disney World Resort vacation. If you have any additional planning questions, you're always welcome to revisit us right here at planDisney. We're all ears!

    See ya real soon,

    Lauren
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Meet the Panelist: Lauren, Michigan

Hello friends! I'm Lauren M. from the Mitten State. I'm a mom, scientist, runDisney enthusiast, Disney Vacation Club Member, and self-proclaimed connoisseur of Disney snacks! For my family, it's a mix of both new and nostalgic that keeps us returning to the Walt Disney World Resort year after year. Throughout my life, I've been fortunate enough to experience many milestones and unforgettable moments at Disney Destinations and I can't wait to help you make magical vacation memories of your own! Learn More About Lauren

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