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  • On Dec 26, 2019
    Kathleen from PA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    My MIL created an account profile for me before I created my Disney experience. Now I have two accounts. One that is linked to her w/my tickets (& my families tickets) the other is not. I'd like to have only one account.

    Hello, Kathleen! Thanks for bringing your question to the Disney Parks Moms Panel.

    I had a similar experience a couple of years ago when I added a friend to my My Disney Experience account prior to our girls’ trip. She later went back to Walt Disney World Resort with her own family and wanted to create a separate account to manage that vacation. We just called the My Disney Experience, MagicBands and FastPass+ helpline and explained to the Cast Member on the phone what had happened. Within about 10 minutes he had us straightened out.

    I think you’ll definitely want to call and speak to someone before attempting to fix the issue on your own--especially since Walt Disney World Resort theme park tickets are involved. If you have any FastPass+ reservations that have already been made, you’ll want to make sure those transfer over correctly, too. 

    I hope you’re able to solve your problem quickly, Kathleen! In the meantime, please let us know if there’s anything else we can do to help you plan your next Walt Disney World Resort vacation. We hope to see you real soon!

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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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