Father and daughter on Dumbo
  • On Apr 13, 2021
    Gordon from NY Asked

    I messed up linking tickets. Been on hold forever. Please help

    Welcome to planDisney, Gordon!
     
    Thank you for reaching out to us with your question! I am sorry to hear you had issues linking theme park tickets to your account!

    I have no access to information on what happened as you tried linking admission to your Disney account, but let me tell you that I have accidentally assigned tickets to another Guest in the past! I immediately reached out to the Guest and kindly asked the person to reassign the tickets back to me. For assistance with existing park tickets, I recommend calling (407) 566-4985. Please have your Disney account information and the ticket confirmation number handy so Cast Members may help you. I suggest calling early in the morning, at about 7:00 a.m. EST to avoid waiting on hold for a long time.
     
    planDisney tip: As soon as your tickets are properly linked to My Disney Experience, remember to make Disney Park Pass reservations for your visit!

    I hope this information is helpful, Gordon! Come back to visit us if you have additional questions, we are delighted to help!
     
    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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