Hi Glenn,
Welcome to planDisney! It sounds like you have a Disney Parks Merchandise Credit, perhaps from returning merchandise to a Walt Disney World Resort merchandise location without a receipt or more than 30 days after the date of purchase.
If that is the case, this Merchandise Credit can only be used at select participating Merchandise locations at Walt Disney World Resort or Disneyland Resort. Merchandise Credits are not redeemable at
shopDisney.com or Disney Store “shop-in-shop” locations inside retail stores. According to the
Terms and Conditions for Merchandise Credits, these credits also cannot be used to purchase theme park tickets or lodging.
I know this isn’t the information you were hoping to hear, Glenn. But maybe you can save the Merchandise Credit for future use or sprinkle some Pixie dust and share it with a friend who is visiting Walt Disney World Resort soon. If your Merchandise Credit does not fit the description I shared above, please
reach out to me here at planDisney and I would love to help you find your answer. I hope you get the opportunity to visit the Disney Parks again soon, Glenn.
Kaitlin