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  • On Sep 27, 2020
    Stacy from AR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My memory maker photos will not download. There is no option to select the photos and download them.

    Hi Stacy,

    Thank you for sending your question to planDisney. Aren't looking through your Disney PhotoPass Service pictures so fun as you revisit all the magical memories you made at Walt Disney World? I cherish our family Walt Disney World pictures.  We have had some great photos taken that have really captured the happiness and joy we experienced while at Walt Disney World.  

    Since the Memory Maker download feature isn't working for you, it is probably best that you contact the tech support for Disney PhotoPass at (407) 560-4300.  A cast member should be able to help you sort through the issues with the downloads so that you can access them.  

    Wishing you a Disney Day!  Please let us know if you have any further questions. -Kara
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Meet the Panelist: Kara, Nebraska

I am a retired teacher with a family of 3 adult sons who have grown up through Disney. I am known by friends as the Star Wars loving Disney Nerd who always wants to serve up tips and ideas of how to make visits to Walt Disney World special and magical.  Learn More About Kara

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