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  • On Aug 24, 2019
    Samantha from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have Memory Maker, but am missing photos. I realized I am missing only photos that were scanned to my husband’s MagicBand. They are only showing on his account, not mine. He can see all my photos, but I cannot are all of his?

    Hi Samantha!

    This is a great question! A Disney PhotoPass Photographer helped me with this very thing just a few days ago.

    I'm hopeful I can help you see the missing photos with a few clicks on your mobile device. To begin, sign in to your My Disney Experience Mobile App and click on "My Photos." In the upper left corner, click on "Filter." Under "Locations" and "Family & Friends," be sure "View All" is selected. Once this is complete, you should be able to view all of your photos. 

    If you are still missing photos, I recommend you contact a Disney PhotoPass Cast Member at (407) 560-4300. You definitely want to locate the missing photos before your photo download. 

    If you are still at Walt Disney World Resort, you can also stop by a Disney PhotoPass Photo Center and ask for assistance. We were missing one photo from a trip we made a few weeks ago. I was able to provide the location, approximate time, a description of my family and what we were wearing in the missing photo.  The Disney PhotoPass Cast Member found our missing photo within minutes. I was elated! Another Cast Member informed me, there is a 45 day window in which photos may be located. I made it in just under the wire. I'm so thankful to have that photo! It will definitely be included on a Christmas Card or my annual family calendar. I love Memory Maker! It's a must have for all of my Walt Disney World Resort vacations!

    Thanks so much for sharing your question with the Disney Parks Moms Panel. Please let me know if you need any other information.

    Have a magical day!

    Kari
thumbnail image for Kari

Meet the Panelist: Kari, Texas

"Welcome home," Disney friends! I'm Kari, a wife and mom from Texas. In 1997, we became Disney Vacation Club Members and have enjoyed every magical moment. We have also set sail on the Disney Cruise Line, enjoyed the benefits of Annual Passes and put our best foot forward with runDisney. I love helping Guests add pixie dust to their vacation plans! How may I help you add magic to your next Disney vacation?

 Learn More About Kari

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