Mom And Daughter Outside Grand Floridian; costume; pool
  • On Apr 29, 2013
    Kathryn Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have been a member since 2008. I have used the DVC member website since the day I jjoined, having said that, are they going to bring back some of the much loved tools on the website, ie., vacation countdown, points calculator instead of just the chart

    Howdy Kathryn!  I joined the Disney Vacation Club in 1997 and have seen countless changes over the years.  I have spent numerous hours on the site planning our vacations.  I too loved the countdown and  calculator and miss having access to them.    

    From what I’ve seen, it looks like the Member website is starting to look more and more like the other Disney Parks & Resorts pages, so I assume they are trying to get a more consistent look across all Disney pages. As with any web design change, I would imagine the design team did a great deal of research when developing the new site to find out what Members used most.  From there, they most likely incorporated the most used tools into the look and feel of the site.  They also introduced some great new features.  I love that we can now book RCI online and can waitlist reservation requests on the new site.  

    I know the web design team is proud of what they created but I’m also confident that if the site isn’t meeting the needs of Members, changes will be considered.  On the upper right hand side of the DVC Member website you will find a Help & Contact link.  Under Contact Us, you will see an icon that will allow you to email DVC Member Services.  I would encourage you to send an email via that link asking about the vacation countdown and points calculator.  The email will get routed to the appropriate team.  If they see this request enough times, they might consider placing the tools back on the website.  

    DVC truly does want the overall experience for the Members to be magical.  I have seen a Member focus like never before.  I’m confident continued enhancements will be made and I look forward to seeing what will be introduced next. 

    Please let me know if you need further information and have a magical day! 
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Meet the Panelist: Kari, Texas

"Welcome home," Disney friends! I'm Kari, a wife and mom from Texas. In 1997, we became Disney Vacation Club Members and have enjoyed every magical moment. We have also set sail on the Disney Cruise Line, enjoyed the benefits of Annual Passes and put our best foot forward with runDisney. I love helping Guests add pixie dust to their vacation plans! How may I help you add magic to your next Disney vacation?

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