Star Wars Galaxy's Edge Guests Walking Entry; multigenerational family, mom and daughter holding hands, father holding son
  • On Dec 10, 2023
    Fred from Victoria Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    A member of our family reunion of 16 people will be unable to attend. We are traveling from Australia for this. We have purchased tickets for 3 days, Dec 28, 29 and 30. Can we cancel his tickets and get a refund, please?

    Hi Fred! Thanks for bringing your question to planDisney.

    What a big undertaking. I bet you're excited about all the fun of the Holidays at the Disneyland Resort with your extended family. What a perfect time to visit! I love a big group trip to the parks. It makes for great memories that will last a lifetime.

    It can also introduce a few wrinkles. Sometimes life gets in the way and we're not able to follow through with our vacation plans. I know how disappointing that can be. My family has experienced similar disappointments.

    I do have some good news for you. While admission tickets are nonrefundable, they retain their value so long as they are wholly unused. Since your family member won't be able to join in on the fun this time, his ticket can be used on another visit. If the ticket hasn't expired, you'll simply need to make new theme park reservations for the ticket. If it has expired, you'll apply the original purchase price of the ticket towards the purchase of a new ticket and make new theme park reservations.

    We recently used tickets from a trip that had to be canceled. It's the best way to get over the disappointment of missing out on the magic. I hope your family member can make new plans soon. There will be so many fun things coming to the parks in 2024. Follow the Disney Parks Blog for all the official news. I'm sure there will be something magical--like the Disney California Adventure Food & Wine Festival to tempt him to make new plans.

    I hope this helps!

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Meet the Panelist: Elizabeth, Missouri

Hello from St. Louis! I'm Elizabeth, a professor, wife, and mother to two little boys. We love to travel as a family, and Disneyland Resort is the place where we laugh more and make the happiest memories. We've done everything from solo to big multi-generational trips, and I've got the tips and tricks for traveling with little ones to help ensure your experience is truly magical. Learn More About Elizabeth

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