Fireworks at Magic Kingdom; brother and sister; mom
  • On Nov 21, 2023
    Jessica from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi Mel! I am trying to plan a surprise trip for my mom’s birthday with my family. I know she has tickets on her account, but if we log-in to check, it will send an alert to her email! Is it possible to get info on her ticket info via phone?

    Hey there, Jessica!

    Welcome to planDisney and thank you for bringing us your fabulous Walt Disney World Resort vacation planning question. Oh boy! I just love a good birthday surprise, Jessica. When it comes to planning your exciting Walt Disney World Resort visit, I'm happy to help you keep "mum the word" while planning a special something for your mom!

    Jessica, I understand you'd like to confirm your mom's theme park admission without triggering an email notification. I'm happy to inform you that you should be able to view her theme park tickets in your My Disney Experience mobile app! As long as you're connected via your Family & Friends Lists in My Disney Experience, you'll be able to see any theme park admission entitlements linked to her account by navigating to "Tickets and Passes" in the mobile app. If you aren't linked yet, it's simple to add a Guest to your Family & Friends List, but note that your mom will get an email invitation to connect.

    Once you arrive on-site at The Most Magical Place on Earth, be sure to pick up a complimentary celebration button from any Guest Relations location for your mom! While never guaranteed, you never know when pixie dust will fly for those celebrating special occasions at the Walt Disney World Resort. I recently celebrated a birthday on property and received countless cheerful greetings from other Guests and Cast Members! I encourage you to book a special celebratory meal for your family to enjoy together, Jessica. At many Table-Service restaurants, Guests even have the option to add a Mickey Mouse celebration cake to their meal!

    I hope you've found this information helpful as you continue to plan a special surprise for your mom, Jessica! I wish you many magical memories together in the theme parks. Feel free to revisit us at planDisney with any additional planning questions you might have. We're all ears!

    See ya real soon,

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Meet the Panelist: Lauren, Michigan

Hello friends! I'm Lauren M. from the Mitten State. I'm a mom, scientist, runDisney enthusiast, Disney Vacation Club Member, and self-proclaimed connoisseur of Disney snacks! For my family, it's a mix of both new and nostalgic that keeps us returning to the Walt Disney World Resort year after year. Throughout my life, I've been fortunate enough to experience many milestones and unforgettable moments at Disney Destinations and I can't wait to help you make magical vacation memories of your own! Learn More About Lauren

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