Multigen Family at Stromalong Bay; Grandparents; mother; daughters; father;
  • On Apr 30, 2024
    Laurel Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi- We have a medical emergency so that 1 person of our family of 5 (grandmother)cannot come. I understand that we may not be able to cancel the ticket… but might it be possible to use cost to buy extra night at Disney hotel?

    Hello there, Laurel!

    A warm welcome to planDisney and thank you for bringing us your wonderful Walt Disney World Resort vacation planning question. I'm so sorry to hear that not all members of your travel party will be able to make the trip to The Most Magical Place on Earth. As you count down the days until your Walt Disney World Resort holiday, I'd be honored to help you navigate the modifications to your plans.

    It sounds like you've booked a Disney Resort Hotel Package including theme park tickets for your upcoming visit to The Most Magical Place on Earth - how exciting! If possible, I encourage you to reach out to the friendly Cast Members at the Disney Resort Hotel Reservations phone line to discuss the change in plans and update the Guests on your Disney Resort hotel reservation to reflect only those family members who will be traveling. (Alternatively, you may be able to complete this on the Walt Disney World Resort website by navigating to My Disney Experience.) Laurel, while theme park tickets are nonrefundable, the value paid for an unused, expired ticket can always be applied to a new ticket, so I hope that means you'll be able to travel and make magical memories together again at a future time!

    If you don't have the chance to contact the Disney Resort Hotel Reservations call center ahead of your holiday, be sure to stop by the Front Desk of your Disney Resort hotel to update the roster of Guests staying in your room, Laurel. Not only will this ensure you aren't charged for an additional adult who couldn't make the trip, but it'll also provide you the opportunity to pick up Key to the World Cards for your group. Additionally, the Front Desk offers currency exchange services, if needed!

    Laurel, I wish your grandmother a quick and restful recovery, and I hope the rest of your family enjoys its enchanting escape. If you have any additional questions before or during your holiday, you're always welcome to revisit us here at planDisney. We're here to help you make the most of your time at The Most Magical Place on Earth!

    Warm wishes,

thumbnail image for Lauren

Meet the Panelist: Lauren, Michigan

Hello friends! I'm Lauren M. from the Mitten State. I'm a mom, scientist, runDisney enthusiast, Disney Vacation Club Member, and self-proclaimed connoisseur of Disney snacks! For my family, it's a mix of both new and nostalgic that keeps us returning to the Walt Disney World Resort year after year. Throughout my life, I've been fortunate enough to experience many milestones and unforgettable moments at Disney Destinations and I can't wait to help you make magical vacation memories of your own! Learn More About Lauren

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.