Kimberly, hello and welcome to
planDisney.
I'm sorry to know that you've had some trouble making your
advanced dining reservations. I'm no tech expert but I'm wondering if the problems you were experiencing making dining reservations were because you were a tad too early. Advanced dining reservations can be made online via your
MyDisneyExpereince account starting at 6:00 a.m. Mickey Mouse's time which if I did my time adjustments correctly would be 5:00 a.m. your time. The app and the online system do not allow you to make reservations when the system is closed which might be the reason you were experiencing the error. If you haven't gone ahead already, I would try to make your dining reservations again starting at around 5:00 a.m. your time. If you'd rather have a Cast Member help you over the phone with your dining reservations, you can call 407-WDW-DINE starting at 7:00 a.m. Mickey Mouse's time or 6:00 a.m. Wisconsin time. They will be more than happy to assist you.
The good news is that I don't think you'll have any trouble making your
Genie+ selections while you are on vacation at Walt Disney World. If you are staying at a Walt Disney World Resort Hotel, you'll be able to make your first selection starting at 7:00 a.m. on that particular day. If you aren't staying at a Walt Disney World Resort Hotel, you'll be able to start your selection process right when that particular theme park opens for the day.
Kimberly, I hope this puts your mind at ease knowing that more than likely your Walt Disney World vacation is going to be as easy as Bibbidi Bobbidi Boo. If you have any other questions before your trip, please feel free to stop back by and
ask me. I'm here to help.
Have fun!
Jackie H.