Mickey at Disney's Hollywood Studios
  • On Feb 24, 2022
    Kimberly from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Does this mean my mobile app won’t work in the park with Genie + as well? I was up at 4:00 am only to find the app wasn’t working for meal reservations for me or my wife!

    Kimberly, hello and welcome to planDisney

    I'm sorry to know that you've had some trouble making your advanced dining reservations. I'm no tech expert but I'm wondering if the problems you were experiencing making dining reservations were because you were a tad too early. Advanced dining reservations can be made online via your MyDisneyExpereince account starting at 6:00 a.m. Mickey Mouse's time which if I did my time adjustments correctly would be 5:00 a.m. your time. The app and the online system do not allow you to make reservations when the system is closed which might be the reason you were experiencing the error. If you haven't gone ahead already, I would try to make your dining reservations again starting at around 5:00 a.m. your time. If you'd rather have a Cast Member help you over the phone with your dining reservations, you can call 407-WDW-DINE starting at 7:00 a.m. Mickey Mouse's time or 6:00 a.m. Wisconsin time. They will be more than happy to assist you. 

    The good news is that I don't think you'll have any trouble making your Genie+ selections while you are on vacation at Walt Disney World. If you are staying at a Walt Disney World Resort Hotel, you'll be able to make your first selection starting at 7:00 a.m. on that particular day. If you aren't staying at a Walt Disney World Resort Hotel, you'll be able to start your selection process right when that particular theme park opens for the day. 

    Kimberly, I hope this puts your mind at ease knowing that more than likely your Walt Disney World vacation is going to be as easy as Bibbidi Bobbidi Boo. If you have any other questions before your trip, please feel free to stop back by and ask me. I'm here to help. 

    Have fun!
    Jackie H. 
thumbnail image for Jackie

Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

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