Mickey and Minnie Mouse with The Wish
  • On Apr 12, 2024
    Lidewij Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    This May we are sailing on the Disney Wish for 3 nights, very exciting. I have booked a Spa Senses appointment for the first day, but I decided not to use it. Unfortunately I can't cancel the booking in the app, the cancel button is not clickable.

    Hello Lidewij!

    Welcome to planDisney, it's so nice to meet you! I'm sorry that you're having a hard time managing your spa booking. I'll do my best to help you sail through the process!

    The Senses Spa does require 24-hour notice is required for all cancellations to avoid a cancellation fee. Since you aren't sailing for a couple more weeks you're well within that timeframe, so I think it's probably a technical issue that is causing the problem. I have a couple of ideas for you to try:

    1. First, my favorite technical fix...try restarting the Disney Cruise Line Navigator App. Make sure you sign out and then sign back in! You can also check in the app store on your device to see if there is an update available.
    2. If the app still isn't getting onboard with your plans then I would try logging in on a computer to the Disney Cruise Line website and clicking "Book / Manage Cruise Activities" under the "Already Booked" option on the main menu to see if you can cancel your reservation from there.
    If neither of those solutions works for you then I recommend contacting Disney Cruise Line by email or phone (there's a phone number at the bottom of the contact page) to have a Cast Member assist you. They will be happy to help!

    As you prepare for your cruise I highly recommend you check these helpful packing lists to make sure you don't forget anything! You can also explore all the fun and magic on the Disney Wish while you count down the last few days before you set sail. You have a lot to look forward to!

    I hope that you're able to get your plans updated, Lidewij! Wishing you a wonderful cruise!

    Keep moving forward!

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Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences. Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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