• On Aug 18, 2021
    Raymond from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Now that MaxPass at Disneyland has ended and "Genie" is now in place, can we get refunded if we purchased MaxPass with our unused (soon to be used in November) tickets which were bought pre-covid?

    Hi there, Raymond! Thanks for stopping by planDisney with your question!

    I'm so glad that you are tuned into all the Disneyland Resort news and know that Disney Genie will be released this fall. I'm also thrilled that you held on to your tickets and will now get to enjoy the parks this November!

    You will need to submit an inquiry to Disneyland Resort Guest Services to learn about the options you have for your Disney MaxPass entitlement now that the service has been officially retired. You can do this via email (select "Disney MaxPass Refunds" from the subject drop-down menu) or you can call (714) 781-4636. Be sure that you have your ticket numbers on-hand and that you make this inquiry before your tickets expire. 

    Since you will be visiting later this year, it is very likely that the new Disney Genie service will be available to use during your trip. Disney Genie will create customized park-touring itineraries based on your unique interests. You will also have the option to purchase Disney Genie+ for $20 per day, per ticket. Disney Genie+ will work much like Disney MaxPass worked in the past where you will select an arrival time for an attraction and skip most of the wait by using the Lightning Lane. For an additional fee, you can also purchase Lightning Lane access for a few highly-demanded attractions that will not be included in Disney Genie+. Keep your eye on the Disney Parks Blog as your travel dates approach for any upcoming announcements.

    I hope your trip to the Happiest Place on Earth is full of magic and memories!

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Meet the Panelist: Linda, Colorado

Hi there! I'm Linda from Colorado. The Disneyland Resort has always held a special place in my heart and now I enjoy Disney Parks vacations with my own family at least once a year. I am married to my high school sweetheart and we have a wonderfully silly daughter together. I love sharing my Disney Parks knowledge with anyone and everyone and I'm so excited to help you plan your next Disneyland Resort adventure! Learn More About Linda

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