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  • On May 13, 2022
    Hector from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My Maul Legacy hilt that I got from Galaxy’s Edge is not turning on. I replaced the batteries and it still doesn’t work.

    Welcome to planDisney, Hector!

    I hope you enjoyed your most recent voyage to Star Wars: Galaxy's Edge at Disney's Hollywood Studios. I was there last week and had a fabulous time experiencing Star Wars: Rise of the Resistance. One of the things I love most about Batuu is that the atmosphere is completely different at night. I really enjoy just hanging out there in the evening and listening to all the fascinating sound effects. I trust you had a blast!

    I'm so sorry that your Maul Legacy hilt does not seem to be working correctly. Sadly, since you have returned to your home planet, speaking directly to someone from Black Spire Outpost is not an option. However, I have it on good authority that there are some Batuuian ambassadors located on planet Earth. If you call Merchandise Guest Services at (800) 328-0327 between 8:00 AM and 6:00 PM (EST) then you should be able to speak to a friendly Cast Member and they can advise you from there. 

    Next time you're in Batuu, make sure you try and get a reservation at Oga's Cantina. You'll love their intergalactic drinks! Or stop by Docking Bay 7 Food and Cargo and try their delicious Felucian Kefta and Hummus Garden Spread.

    Till the Spires, Hector!

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Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
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