Cinderella Castle Detail
  • On Jul 30, 2021
    Russell from FL Asked

    The main menu page on my app is not showing the various choices. It did yesterday but I have another ticket to connect through MagicMobile and I can't select it

    Hello Russell,

    Thanks so much for bringing us your question. It's great to see you here with us at planDisney. 

    It's also great to see that you're using the Disney MagicMobile Service as your method for theme park entry with your valid theme park admission. Using the Disney MagicMobile Service to set up a Disney MagicMobile pass on your iphone, Apple watch, or Android phone brings you the convenience of some MagicBand features to your mobile device.

    As I can't be certain what might be going on with your My Disney Experience mobile app not displaying its menu as expected, my best suggestion is to give a call to the Walt Disney World Resort Internet Help Desk at (407) 939-4357. 

    I know you mention that you have a Walt Disney World Resort theme park ticket that you're not able to select when you're trying to set up a Disney MagicMobile pass for the ticket. One possible explanation, though I can't be certain this is the issue you're seeing yourself, is that the theme park ticket is assigned to a Guest in your travel party who also has their own My Disney Experience account. The Disney MagicMobile Service recommends that Guests with a My Disney Experience account create their own Disney MagicMobile pass on their own mobile device. The Cast Members on the Walt Disney World Resort Internet Help Desk can help you look at the issue you're seeing and provide details to help you.

    Russell, I'm hopeful that you and everyone in your group visiting the theme parks will enjoy all the magic that's awaiting you.

    If you'd like tips and suggestions as you make your plans for your theme park visit, do ask us here at planDisney. We're here for you and happy to help!

    Jerry
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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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