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  • On Mar 8, 2023
    Kathie from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Our Magicbands were delivered to our resort but due to a medical emergency we had to cancel. What happens to the Magicbands I purchased?

    Hi Kathie. Thank you so much for contacting planDisney.

    I am so sorry that you had to cancel your visit to the Walt Disney World Resort. Mostly, I'm hoping that everything is okay and I'm sending you all the well wishes in the world!

    There were many things you were likely looking forward to when it came to your vacation. Using your new MagicBands was probably just one of them. I would recommend that you contact Merchandise Guest Services to inquire about your options. Cast Members really are the magic of the resort. Explain the situation and they will do their very best to help you.

    Kathie, I hope that all is well and that once everyone is better, you can experience the magic of the resort. When you are ready, give the friendly Cast Members at the resort a call to see what your options might be to reschedule that magical vacation. From the new rollercoaster TRON / Lightcycle Run at Magic Kingdom Park (opening April 4, 2023), to the beautiful Journey of Water, Inspired by Moana at EPCOT (opening late 2023), to the return of two new nighttime spectaculars (returning April 3, 2023), there is a lot to look forward to this year!

    Always remember that you are the magic,
thumbnail image for Matt

Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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