Guardians of the Galaxy at Night
  • On Sep 14, 2022
    Farrah from HI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magicband + won't sray paired with my bluetooth. It diaconnects when the app is closed and won't reconnect when the app is reopened. What do i do?

    Hi Farrah,

    Welcome to planDisney and thank you for your question! Your vacation is coming up soon, can you feel the magic?

    MagicBand+ is new to all of us, but Hakuna Matata, I’m sure you’ll be a pro at using it after this trip! 

    First, check out these set up steps and try setting up the MagicBand+ one more time. If that doesn’t help, you can do a few more things.

    The Walt Disney World actually has some MagicBand+ Resources, so let's go through those! Next, double check that the battery level is okay, if it’s not, simply charge the MagicBand+ and try connecting again once it has more power!

    Next, you’ll want to double check that your Bluetooth is enabled and in use for your My Disney Experience mobile app (you can check for that in your phone's settings). You’ll also want to confirm that both your app and MagicBand+ are fully up to date. 

    You can also power your MagicBand+ off and on as well as do a factory reset on your MagicBand+. If you do the factory reset, you might lose some of your settings you created on your MagicBand+, so make sure that is your last resort. 

    Finally, if you’re still having no success with any of these troubleshooting methods, definitely connect with the My Disney Experience, MagicBand and MagicBand+ help desk!

    I hope this “Bit By Bryanna” is useful as you make the final touches on your Walt Disney World vacation. If you have any other questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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