MagicBand+ pairing with Smart Phone; Minnie Mouse band
  • On Jun 30, 2024
    David from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The magicband+ that I purchased for my daughter over 2 years ago is not linking to my daughter’s account that I manage. It keeps stating that the media state is not valid.

    Hey there David, and welcome to planDisney!

    When it comes to wearable technology, I'm a big fan - just as long as it's convenient and works consistently for everything I expect to use it for. Thankfully I've been an early user and tester of MagicBand technology to access the magic across Disney Destinations, and as functions and features continued to evolve I've also been able to help others with troubleshooting along the way!

    • Firstly with your MagicBand+, I've found that making sure it is fully charged before attempting to link or update it is very key. When you pop your MagicBand+ into its charger, it may light up when it begins charging and you'll want to watch for when green light indicated a full charge.
    If however it still is showing the same error as you attempt to link it, you'll want to reach out to the team responsible for dealing with My Disney Experience, MagicBand and MagicBand+ to see what they can do over the phone. The last time that I called them about an issue with one of my bands not functioning correctly, they were able to work their magic remotely and I was very surprised at how quickly they were able to make it happen. (It's important to make sure that this MagicBand+ has not already been linked to another account - sometimes guests forget that they've already done so or another party member may have tried linking it to themselves because this is currently irreversible.) 

    Wishing you all the best with your bands!
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Meet the Panelist: Prince, Ontario

Hello, Bonjour, Aloha and Ahoy there! As a performer and world explorer who's been to all of the Disney theme parks around the globe, I'm always happy to provide my best adventuring advice and knowledge to navigate your way to all of the greatest snacks, attractions and entertainment on land and at sea. Find me featured on the planDisney Podcast and on the Disney Parks Blog, discussing Disney Eats at festivals and beyond, holiday events at Walt Disney World Resort and planning my Disney Fairy Tale Wedding! Learn More About Prince

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