AA Family at Disney's California Adventure; eating; coaster; Farris Wheel
  • On Aug 30, 2023
    Jessika from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    A magic pass a disappeared from my app. I paid in person in full January 23,2023 it’s was a ticket upgrade from 1-day hopper pass to and magic key. How can I get that pass back. I can still see on my app that I have reservation for that pass.

    Hey there, hi there, Jessika! Welcome to planDisney. I'm sorry to hear about your Magic Key, but I am happy to try to help.

    Oh boy! I am sure it's worrisome to see your Magic Key disappear from your Disneyland app, but it sounds like it could just be a technological issue of some sort. The obvious answer would be that perhaps your Magic Key expired, but based on the dates you shared it doesn't seem like that's possible. The easiest way to get your Magic Key back on the app would be to add your pass with the digital barcode or pass ID number that you should have received in the confirmation email when you made your purchase. If you cannot find this, you can reach out to a Cast Member through the Magic Key line

    Are you following the official Disneyland Magic Key profile on Instagram? They just announced this week that Magic Key holders can collect a series of 4 Haunted Mansion trading cards from September 4 - 28, (Monday through Thursday only) while supplies last. Don't forget that Haunted Mansion has now materialized into Haunted Mansion Holiday and Jack Skellington has taken over!

    Jessika, I hope you are able to get your Magic Key added without much trouble. Be sure to come see us again!

    Carrie
thumbnail image for Carrie

Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.