Disneyland Resort Mickey and Minnie Holidays parade; Christmas tree; Christmas apparel
  • On Nov 8, 2023
    Carlo feliciano from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a magic pass but can't see it and renew it.

    Greetings Carlo, welcome to planDisney!

    How exciting that you are a Disneyland Resort Magic Key Holder!  I hope you are enjoying having access to the magic of the "Happiest Place on Earth" throughout the entire year.  

    Let's take a closer look and help you find that Magic Key Pass!  If you have recently seen it in your Disneyland app and it has not expired yet, go ahead and navigate to the three horizontal bar line in the bottom right-hand corner of the app and tap "Tickets and Passes."  You should be able to see it there, and if you do not, I do recommend closing out of the app, as well as restarting your device.  Sometimes a hard reset is needed from time to time!

    You can also try relinking your Magic Key Pass by scanning the barcode that was sent to you with your confirmation email when you purchased your Magic Key.  If that step is also unsuccessful, I would contact a friendly Cast Member via the Magic Key Holders Guest Services line.  I'm hopeful that they would be able to find the information you need to get your Magic Key back into your app!  

    I hope you are able to get back to the magic soon, Carlo!  It's the merriest time of year throughout the entire Disneyland Resort, there are so many fun activities such as festive entertainment and yummy treats to try during Holiday Time.  If we can help with anything else, please come back and ask!

    Have a magical day!
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Meet the Panelist: Melissa, Illinois

Hello friends!  I'm Melissa, a lifetime Disney fanatic from Illinois.  My husband and I have enjoyed the Disney Parks since our younger years and it's even more special for us now to share with our two young children.  The Disneyland Resort is truly our Happiest Place on Earth, and I cannot wait to help make the trip for your family the most magical! Learn More About Melissa

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