Family Halloween Carsland Vampire Costume
  • On Aug 22, 2022
    Lisa from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Our magic keys disappeared from the app. We still have days left until our current pass expires and then our new pass. We have reservations under the current and renewed pass but Disney is telling us that our passes are blocked. How do we get them back?

    Hello, Lisa! 

    Welcome to planDisney. Thank you for stopping by! 

    Since it seems like your Magic Key Passes are still valid, I think it's best to call the Disneyland Resort directly. They have a dedicated team of Cast Members whose specialty is helping Magic Key Pass holders, and I bet they will help you solve this mystery. You can call the Magic Key Holders team at (714) 781-7277

    I hope you can get this puzzle sorted out soon so you can return to the Disneyland Resort and enjoy your Magic Key Pass this Halloween season, Lisa! 

    May the magic be with you, 


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Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

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