Magic Happens Parade at DLR; mickey; moana; Main Street
  • On Jan 30, 2024
    Keri from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had a magic key reservation, and now it is showing I don’t have it anymore

    Hello there Keri, thank you for stopping by planDisney!

    I hope you're enjoying being a Disneyland Resort Magic Key holder!  Being able to unlock the magic all year long must be a dream come true.  I'm so sorry you're having trouble with your theme park reservations, let's take a closer look.  

    When you booked your theme park reservation, you should have received an email notification of that booking.  If you did receive that confirmation email, but it is not showing up in your Disneyland app, I would try logging out of your account and then logging in again.  Sometimes you just need a quick reset to the technology to get back on track!  If that did not work but you do have the confirmation email, I would recommend calling the Magic Key Holders Guest Services Line to speak with a helpful Cast Member.  

    If you are not following the official Disneyland Resort Magic Key Holder Instagram account, I highly recommend it!  It's such a great resource for all of the exciting news and events exclusively for Magic Key holders.  

    Best of luck getting your reservation squared away, Keri!  Please come back to planDisney if we can help with anything else throughout the year!

    Have a magical day,
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Meet the Panelist: Melissa, Illinois

Hello friends!  I'm Melissa, a lifetime Disney fanatic from Illinois.  My husband and I have enjoyed the Disney Parks since our younger years and it's even more special for us now to share with our two young children.  The Disneyland Resort is truly our Happiest Place on Earth, and I cannot wait to help make the trip for your family the most magical! Learn More About Melissa

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