world famous jungle cruise
  • On Apr 23, 2022
    Valerie from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I got the magic key pass and it was supposed to take money out of my bank account but I didn't have money so I want to pay for my magic keypad

    Hi Valerie!

    Thank you for reaching out to us hEAR at planDisney! I'm Kristen, and I'm so happy to be your planEAR today.

    Oh dear! This does sound like a Sadness type of situation. But no worries because I have a Joy-ful solution! You can call the Magic Key Holders helpline at (714) 781-7277 to both make the payment you missed as well as update your information to a new method of payment. You can also pay off the remaining balance if you'd like. You can even apply a Disney Gift Card if you have any hanging around.

    Another option is you can also make this update in person at the Ticket Booths in The Esplanade between Disneyland Park and Disney California Adventure Park. When I lived near Disneyland and was an annual Passholder, my monthly payments would frequently be interrupted by me getting a replacement credit card and forgetting to update the payment info. I promise you this happens all the time. The friendly and helpful Cast Members are always happy to help a fellow DisNerd get back to their happy place!

    Are you enjoying your time as a Magic Key member? Don't forget to follow the official Disneyland Magic Key members' Instagram account so you'll never miss a memo about the newest Key-exclusive merch, pop-up, photo op, give away or discount

    I hope that this helped to plan more Disney Days in your future, Valerie! Be sure to check out the official planDisney Instagram account where we're sharing all kinds of tips and tricks. We even just launched the brand new planDisney Podcast which you can both listen to and watch on the Disney Parks youtube cannel! And if you have any more Disneyland Resort or Magic Keyholder questions, We're All Ears!

    ~Kristen
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I am a preschool mom and military wife who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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