Sleeping Beauty Castle
  • On Sep 13, 2022
    Audrey from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magic key pass disappeared from my mobile device. After upgrading our 2-day park hopper pass in April to a Magic Key passes. Recently we found that our passes are no longer on our Disneyland app and re-entering the barcode from the hopper does not work.

    Aloha, Audrey! Thanks for stopping by planDisney with your question! You came to the right place with your question as I'm always happy to help a fellow Guest in the Magic Key Ohana! 

    It sounds like we need to do a little detective work to find out where those keys disappeared to! I know that a few Guests have been having this same issue, so I'm guessing it may just be Stitch tampering with some of the wiring over there on the app. He's cute but he can sure get into some mischief! I did a little digging into my account since I also upgraded a Park Hopper to a Magic Key a few months ago to see what I could find out for you. My first suggestion is to try to find the Magic Key purchase confirmation email by searching your inbox for an email from "Disneyland Reservations" with the subject "Disneyland Confirmation". As soon as the purchase was confirmed, you were issued a brand new ticket confirmation number for the Magic Keys which is different from the original Park Hopper confirmation numbers. This is why scanning the original barcode is likely not working for you. If you're able to find those Magic Key numbers, you can try relinking them manually into your account. I find it's easiest to do this in the Disneyland Mobile App. Head to the three-bar menu in the bottom right-hand corner and select "Tickets & Passes". On the next screen, tap the "+" in the top right-hand corner and select "Link Tickets & Passes". Enter the Magic Key confirmation numbers manually by selecting "Enter the ID number" in the bottom left-hand corner. I've asked Lilo to give us a hand here with Stitch until we can get those tickets relinked for you, so I'm sending some luck your way!

    If you still are unable to relink, did you know that there is a special Guest Services line just for Magic Key holders? It's just like having your own personal team of Cast Members waiting to help you unlock the magic! You can reach out to them directly at (714) 781-7277, and they will be happy to assist you! If you have those Magic Key confirmation numbers handy, that would help pave the way to a smooth resolution!

    Before I send you on your way, I want to be sure you know about a few of the added perks recently announced for us Magic Key holders. These were announced with the news about available renewals, but some of the perks have already gone into place for existing key holders as well! ALL passes now enjoy the benefit of a 20% discount on Disney Genie+ service! That's right, those Lightning Lanes can be yours with just a few taps of your magic wand once you scan into the parks! Additionally, all keys now have access to parking discounts! This was a big one for me as I'm usually a day Guest and am often visiting the Mickey & Friends Parking structure! This is on top of the Magic Key discounts already offered at select dining and merchandise locations!

    If you haven't already, definitely follow the @DISNEYLANDMAGICKEY Instagram account. This is where I find out the latest and greatest in terms of limited-time promotions, discounts, and special photo opportunities!

    I hope it isn't too much of a "Hawaiian Roller Coaster Ride" to relinking those keys! I know the Cast Members will set you on course if our magical troubleshooting wasn't able to pave the way for you. You are always part of the planDisney Ohana, and family means no one gets left behind. If you have any more questions, we are always here for you!

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Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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