Father and daughter with bubble maker
  • On Sep 20, 2022
    John from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, my magic key disappeared from the app and I do not have an email with the barcode. I renewed at the park and it’s not showing up. What do I do?

    Hi there, John! Welcome to planDisney!

    I'm sorry to hear that your Magic Key Pass has gone missing! Technology is not a perfect science, even when it comes to The Happiest Place on Earth! Let's see if we can get to the bottom of this.

    There are a few reasons you may not see your Magic Key in the Tickets and Passes section of the Disneyland Mobile App. First, you should check to make sure that your Magic Key has not expired. If it has, you will need to wait until new Magic Key Pass sales resume to reenter the program. If you're sure your Magic Key has not yet reached its expiration date, you're probably just looking at a small technological problem. I blame Experiment 626 when things like this happen. That Stitch may be up to his usual mischief! Luckily, you can simply relink your Magic Key by entering its original barcode into the app.

    If you're unable to find your receipt with the barcode from your original purchase or if you run into other issues relinking your Magic Key Pass, you can reach out to a Cast Member directly at the Magic Key Holders Line for additional help.

    Have a magical day,

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, New Jersey

Hey friends! I'm Ashley, a Disney-loving mom ready to help you plan your next adventure! I am married to my college sweetheart and we have two young, energetic kids who have inherited our love of Disney! As Annual Passholders and Disney Vacation Club Members, we spend our time at Walt Disney World Resort in all different ways, from packed park days to relaxing by the pool, our family has developed a love for all Disney has to offer. I'm excited to share the magic with all of you! Learn More About Ashley

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