• On Jul 15, 2021
    Jennifer from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I got the Magic Keepers for my upcoming trip and I can’t activate them on My Disney Experience. It says the number on the back is invalid.

    Hey there, hi there Jennifer! Thanks for stopping by planDisney where you're always welcome as can be. I'd be happy to help a fellow Mouseketeer today!

    I'm glad to hEAR you purchased MagicBands for your upcoming trip. They're such handy mouseketools that make everything on your vacation more convenient, especially if you're staying in a hotel in the Disney Resorts Collection. I love being able to unlock my resort room door, make purchases, and enter the theme parks without even opening my wallet. 

    If you will be a guest of the Disney Resorts Collection and took advantage of the pre-arrival purchase of MagicBands through My Disney Experience, they are automatically linked to each Guest in your party. There's nothing left to zip-a-dee-do! Select "My MagicBands & Cards" from the My Disney Experience dropdown menu to check the status of each MagicBand.

    If you purchased your MagicBands elsewhere, like shopDisney, you'll need to follow these steps to make sure they are properly assigned and linked to everyone in your group. I recommend doing this on the web version of My Disney Experience rather than in the mobile app. On the "My MagicBands & Cards" screen of your My Disney Experience account, scroll down until you see "Link a MagicBand," and click on "Link." Follow the prompts and type in each character as it appears on the back of the MagicBand. If you continue to run into problems, you'll need to call (407) 939-4357, and a friendly Cast Member will assist you. 

    I hope everything works out for you, Jennifer. If you experience a brief hold while calling Disney, find us on social media and browse the latest posts on the Disney Parks Blog. With the 50th-anniversary celebration just a couple of months away, it's going to be quite a memorable year in the Most Magical Place on Earth, and you won't want to miss any of the excitement! Thanks again for coming to visit us at planDisney, and we look forward to seeing ya real soon!

thumbnail image for Betsy

Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.