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  • On Mar 19, 2024
    Elias from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Magic Greetings I was hoping you could help me. we’re going to Disney my family and I. I have a complete hip prosthetic replacement and have postponed 2nd hip replacement until. What do I need to show to apply for disabled guests services?

    Hi Elias,

    Welcome to planDisney! I hope your upcoming trip is extra magical. Walt Disney World is well equipped for guests with mobility disabilities. If you are utilizing a wheelchair, you will not need to provide anything because all of the rides, queue lines, and restaurants are set up to accommodate mobility disabilities.

    If you have a disability that makes it difficult for you to wait in line for an extended period of time that cannot be accommodated by utilizing a mobility device like a wheelchair or ECV, then you can apply for Disability Access Services (DAS). To qualify for DAS, you simply need to explain why you are unable to wait in line and need this accommodation. DAS does not enable you to skip the lines, it simply lets you wait somewhere else where you can sit and have a snack or enjoy the shade while you wait. When utilizing DAS, you will request a return time that is equal to the current wait for the ride you wish to enjoy. When your return time is up, you will enter the queue line through the Lightning Lane and enjoy a significantly shorter wait.  

    If Disability Access Services (DAS) is something you would like to pursue, I recommend pre-registering via online chat. You can utilize the online chat up to 30 days before your visit. I like this option because if you are not sure whether you qualify or not, you can confirm before your trip and then create a backup plan for how you will navigate the theme parks. If you don't have time to use the online chat for registration don't worry. You can go to Guest Services conveniently located in each theme park and they will get you set up and on your way to enjoying your day super quickly.

    If you are having difficulty standing or walking for the duration of your trip, you can also rent a wheelchair at Disney World. There are conveniently located rental stations at the front of each theme park and in Disney Springs. When you pay for a daily rental make sure to keep your receipt because you can use that rental at any location you visit for the day. Wheelchairs and ECVs can not leave the location they are rented, but you can request a new mobility device when you arrive at your next location. 

    Happy Planning
    Jenna
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Meet the Panelist: Jenna, Tennessee

Hi! I am Jenna. I am an entrepreneur, high school teacher, and mother to 2 teenagers so there is not a single question you could ask me that I would find weird. I love traveling, dancing, reading, and anything that could be considered bougie. Walt Disney World Resort is my second home, and I can't wait to share it with you.  Learn More About Jenna

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