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  • On May 13, 2022
    Diahanna from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magic bands were undeliverable and as a result returned to disney. How can I get a refund and reorder them.

    Hi Diahanna and welcome to planDisney!

    I am so sorry to hear that your MagicBands were not delivered and were returned to Disney as a result. I recommend calling (407) 939-4357 and speak with a cast member about your unique situation, and they will be able to assist you with this. Do not worry; if you do not receive your MagicBands before you arrive at Walt Disney World Resort, you will be provided with MagicBands or cards when you arrive at your Disney Resort hotel. Also, be sure to have the My Disney Experience mobile app downloaded to your smart device so that you can access your theme park tickets, open the door to your room, etc., all from the app.

    Please return if you have additional questions prior to your arrival; we are here when you need us.

    Have a magical experience!

    Raquel
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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
 Learn More About Raquel

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