Mickey and Minnie Statues in Front of Fireworks
  • On Oct 26, 2022
    Kelsey from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magic band won't pair to Bluetooth. It blinks blue and then when I hit pair it turns blinking red. I plugged in and it's green so I think it's fully charged. I did a factory reset and they didn't work. What do I do next?

    Hey there, hi there, Kelsey! You're as welcome as can be here at planDisney! I'm so glad that you've stopped by with your question.

    I am so excited to hear that you have purchased a new MagicBand+ for your fast-approaching vacation! My family and I had so much fun interacting with the Golden Sculptures throughout the theme parks and watching our bands light up and dance along with the nighttime spectaculars. It was magical! What's less than magical is hearing that you are having trouble pairing your MagicBand+, but Hakuna Matata! It means "no worries!" My wife had the exact same issue, and I'm more than happy to share what worked for her!

    Since your MagicBand+ is fully charged, you're off to a perfect start. Now, go to your phone's "Settings," turn off Bluetooth and turn your phone off completely (My wife kept hers off for approximately 30 seconds). Then, turn your phone back on, log in to your My Disney Experience app, tap the three-line menu icon at the bottom of the screen and tap the "MagicBands and More" tile. Under your name, tap the blue link and follow the prompts to return to your phone's settings to turn your Bluetooth back on. Return to your My Disney Experience app, make sure you're back in the MagicBand section, press the button on your MagicBand+ down for ten seconds and hold your MagicBand+ close to your phone. Bibbidi ... bobbidi ... boo! Your MagicBand+ should now be paired and ready!

    If your MagicBand+ still won't pair properly, I suggest that you call a helpful Cast Member with My Disney Experience, MagicBand and MagicBand+ at (407) 939-4357. That way, as soon as you arrive at The Most Magical Place on Earth, your MagicBand+ will be pixie-dusted and ready to go. Happy tapping!

    I hope this helped, Kelsey! And I hope you have the most magical and memorable upcoming vacation. It'll be here before you know it! Please stop by any time with any questions you may have along the way. You've got a friend in planDisney!

    See ya real soon,

thumbnail image for Mandy

Meet the Panelist: Mandy, Louisiana

I'm Mandy - Louisiana girl, wife, Mommy and lover of all things Disney. Walt Disney World Resort is my family's happy place, and our vacations are equal parts rope-drop thrilling and poolside chilling. For us, the best things in life aren't things at all, and we believe in investing in experiences and making magical memories together. Our Disney Vacation Club Membership has been our investment into a lifetime of unforgettable family fun. It's our key to the magic, and I can't wait to help you unlock yours! Learn More About Mandy

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