Mom and Child wearing Magic Bands
  • On Jul 21, 2023
    Craig from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magic band won't pair. I was able to pair others to my phone however mine keeps saying "something went wrong"and is unable to pair.

    Hi Craig - thanks for bringing your question to planDisney.  

    If you purchased your MagicBand+ new, and another guest did not previously use it, you should be able to link your band the same way you did for the others.  Here are some MagicBand+ troubleshooting tips you may want to try.  If you continue to experience issues, please contact a My Disney Experience, MagicBand and MagicBand+ cast member for individualized support.  I've had to contact these specialists in the past and they are wonderful.  They should have you up and running in no time.

    Enjoy your upcoming summer vacation at Walt Disney World!

thumbnail image for Diane

Meet the Panelist: Diane, Connecticut

Hello! I’m Diane from Connecticut. I am a retired project manager and I'm married with three grown children.  My family enjoys traveling to Walt Disney World and believe Disney vacations are like snowflakes in the Northeast, no two are the same! Learn More About Diane

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.