Disney 100 DCA; trolly; night
  • On Dec 21, 2023
    Jennifer from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magic band won’t link to my tickets because my ticket does not have my name is says “ID number” and my magic band won’t recognize that

    Hello there, Jennifer! Welcome to planDisney. We are so excited to hear you will be visiting very soon and during such a magical time of the year!

    Oh boy! I am sorry to hear that your MagicBand is giving you issues linking to your ticket. While I don't have the tech support to solve the problem, I can walk you through a few things to double-check. First off, I want to make sure your device is a MagicBand+. Only MagicBand+ works at Disneyland Resort, not the previous versions like MagicBands that were available at Walt Disney World. The Disneyland app will allow you to link your MagicBand+ to a ticket using the ticket ID number, so I'm not sure why it's giving you difficulty.

    My best advice would be to log into the Disneyland app with your Disney account, tap the three horizontal lines at the bottom right, and use the "Chat with Us" feature. Once you say hello, it will ask you a few questions including if you need assistance with MagicBand+. I am hopeful the tech support there will be able to help. You could also head to Guest Relations at City Hall once you are in Disneyland Park for in-person assistance.

    Jennifer, I hope your holiday visit is full of magic! If you have any planning questions for us be sure to visit again!

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Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

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