Cinderella Castle 50th Night
  • On Oct 18, 2021
    Robin from IN Asked

    I have a magic band from a previous trip that we are wanting to use on trip in January. When I try to link it system says cannot be found is there a way to get it linked.

    Hi Robin,

    Thanks for coming to see us here at planDisney. It's wonderful to see you're starting off your New Year with a trip to the Walt Disney World Resort. What a fun way to start your year!

    I'm sorry to hear you're having some trouble linking your MagicBand to your My Disney Experience account. I always find MagicBands to be a practically perfect blend of Disney style and Disney convenience, and so I can understand why you're wanting to use your MagicBand.

    You likely already checked this, Robin, but I'll mention it just in case. If you haven't already, you might want to check to see if the MagicBand is already associated with your account as an active or inactive MagicBand using the "Manage MagicBands or Cards" feature. 

    My best suggestion is to give a call to the Walt Disney World Resort at (407)-934-7639 and speak with a Cast Member on the Internet Help Desk who can assist you with linking your MagicBand. You can also reach out to a Cast Member using the online chat service. Another option is to use the "Chat with Us" feature in the My Disney Experience mobile app.

    I'll also mention that you can use the convenient Disney MagicMobile Service which offers features similar to a MagcBand for theme park entry and for charging purchases to your Disney Resort hotel room.

    I'm hopeful for you that you can link your MagicBand to enjoy all your theme park fun when you visit the Walt Disney World Resort.

    Robin, here's wishing you lots of Disney magic in your day today!

    Jerry
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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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