Cinderella Castle 50th Day
  • On Aug 9, 2022
    Laura from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magic band plus says validation error, cannot determine media state when I try to link my magic band to my account?

    Hi Laura,

    Welcome to planDisney and thank you for your question! So glad to hEAR that you have MagicBand+, this is definitely a fun way to interact with different aspects of the Walt Disney World Resort!

    Laura, since you’re getting that error message, I suggest signing out of your My Disney Experience mobile app completely. Next, make sure that the app is up to date by confirming in your phone’s app store.

    Once you confirm it’s the latest and greatest, try signing back into the app. Sometimes our apps just need a quick refresh! Lastly, confirm that your Bluetooth is on for your device and that the MagicBand+ is charged. Now try linking your MagicBand+ again, following the steps here, any luck?

    If the refresh worked, great, you’ll be on your way to using that new MagicBand+! If not, I suggest connecting with the My Disney Experience, MagicBand and MagicBand+ help desk. Hopefully, they’ll be able to go step by step with you on the call to determine the issue. 

    I hope this “Bit By Bryanna” is useful in helping you link your MagicBand+ as you prepare for your next trip. If you have any other planning or vacation questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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