Minnie and Mickey Celebrate Disney 100; Epcot
  • On Sep 27, 2023
    Maria Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a magic band from a past trip but I didn't find my account. Now I can't use my magic band

    Hello there, Maria! 

    I’m sorry to hear that you are experiencing trouble finding your account. Hopefully, I can sprinkle a bit of pixie dust your way to help you find your account and ultimately keep using your Disney Band

    First, see if you can find your My Disney Experience account by logging in with the email and password you used to create your account. If you can’t remember what email address you used to create your account, check your email inbox for ails from “Disney Destinations” or “Walt Disney World Reservations.” These emails were likely sent to whatever email address you used to create your account. If you need a bit of extra pixie dust to find your account, I suggest that you call a friendly Cast Member to see if they can help you access the account.

    Once you gain access to your account again, I like to view my Disney Band information in the My Disney Experience app on my mobile device. Once you log in, select the three horizontal bars in the bottom right corner of the screen and select “MagicBands and More.” From there, you should see your name and have the option to view all of the Disney Bands associated with your account. 

    Maria, if you aren’t able to use your Disney Band during your upcoming trip, you can always add the complimentary Disney MagicMobile service to your mobile device to enter the theme parks. Alternatively, you can pick up a physical ticket from a ticket window to enter the theme parks. As they say in Finding Nemo, just keep swimming. 

    May the magic be with you!


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Meet the Panelist: Melanie, Maryland

Hello there! I'm Melanie - a Walt Disney World Resort-loving Jersey girl living in Maryland with my Jedi Brewmaster husband and Bluey lookalike dog. Before I was even born, I grew up taking multigenerational vacations with my family at Disney's Beach Club Resort. The Disney force has grown stronger in my family since we took an adults-only voyage aboard Star Wars: Galactic Starcruiser. Whether you want to feel like a Disney Princess or a Jedi-in-training, I can't wait to help you plan a harmonious vacation. Learn More About Melanie

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